PUTRI, J. P. D.; UTOMO, P. E. P.; LESTARI, D. Analysis of user satisfaction on the discord application using the Electronic Service Quality (E-SERVQUAL) method. Journal of Computer-based Instructional Media, [S. l.], v. 4, n. 1, p. 11–21, 2026. DOI: 10.58712/jcim.v4i1.156. Disponível em: https://jcim.rlsociety.org/index.php/jcim/article/view/156. Acesso em: 23 may. 2026.